Free Returns with 100% Money Back Guarantee

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for 100% full refund or exchange. Please see below for more information on our return policy.

 Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. After receiving your return and inspection the condition of your item, we will process your return. Please allow at least two weeks from the receipt of your item to process your return    

 Shipping

To initiate a return, please email us at neildiamondsinc@gmail.com.  We require a receipt or proof of purchase to accompany your return.

Neil Diamonds is  offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.

All returned merchandise should be sent to us at 5627 stoneridge dr, st 323, PLEASANTON, CA, 94588.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

Questions

If you have any questions concerning our return policy, Please contact us it